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"We are very satisfied and thrilled with how easy it was to work with your team."
Kevin Little, CA
Chief Financial Officer
District Realty
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Upcoming Conferences & Seminars
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Mark your Calendar!
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| Thursday, December 04, 2008 |
9:30 AM to 4:00 PM
(9:15 AM Registration) |
Delta Edmonton South
4404 Gateway Blvd.
Edmonton, AB
Early Bird Registration:
Register by November 17th and save $$$!
Only $359 + GST for one seat
Buy two to four tickets for only $309 + GST each
Buy five or more tickets for just $259 + GST per seat |
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Are you tired of last minute cancellations and no-shows? Unplanned holes in your schedule? Patients who don’t respect the value of your time?
This seminar is for you!
A Highly Informative Seminar for:
Dental Practice Managers, Receptionists, Treatment Coordinators and Dental Assistants
What You Will Learn:
21 reasons why patients cancel and effective strategies to overcome them
How to build a cancellation and no-show policy that really works
How to motivate patients to respect the value of your time and reward them for keeping their appointments
What to do and say when patients cancel forget their appointments
10 ways to successfully communicate your policies to both new and long-term patients
How to improve your appointment confirmation system
What to do when patients continually forget their appointments
How to effectively advertise your new policies throughout your practice
How to successfully set goals and improve your performance
How to deal with the habitual “canceller”
What You Will Get:
A simple 9-step formula to share with your colleagues
Proven techniques to overcome patient “excuses”
Our 60-page workbook and course completion certificate
Practical role playing exercises to improve your telephone skills
Examples of high-impact signs to promote your new policies
Continental breakfast, lunch, and refreshments provided
Plus Free Bonus Materials to Help Your Practice Grow!
Register for our seminar and you’ll not only receive the latest techniques to prevent cancellations, but you’ll also get these other great tips free of charge:
“10 Strategies to Help Your Patients Overcome Their Dental Phobias”
“Secrets to Making Your Appointment Reminder Calls Really Work”
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“Clear, useful solutions.”
~ Mary Grant, Office Manager, Toronto
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Seminar Leader
Steve Klein, B.Comm., MBA
Steve is President of Marketing Breakthroughs Inc., one of Canada’s foremost marketing companies. He has marketed dental practices since 1997 and has delivered courses on marketing and communications to more than 350 dental offices across Canada.
His latest article, "Overcoming Dental Phobia: A Marketer's Perspective" can be found in the March 2008 issue of Ontario Dentist.
For more on Steve Klein's background as a professional speaker, visit his biography in the About Us section of this site.
Early Bird Registration:
Register by November 17th and SAVE UP TO $200 PER TICKET!
ONLY $359 per person + GST
Group Discount - Buy two to four tickets for just 309 + GST per seat!
Super Group Discount - Buy five or more tickets for only $259 + GST each - a savings of $200 per seat!
Regular Ticket Price (after November 17th) - $459 + GST
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“Great ideas for working around difficult patients who cancel regularly.”
~ Mary McInulty, Dental Administrator, Calgary
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For more information on our breakthrough solutions, we invite you to review the Services and Client Testimonials on our website. |
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